I don’t receive the email with the verification code when resetting my password or updating the registered email address.

It may take a few minutes for the email with the verification code to arrive.
If you click or tap ‘Resend a verification code,’ only the most recent code will be valid.
If you don’t receive the email after waiting, please check the following:

１．Make sure you are using the same email address and password that you
signed up with. Please be aware that both the email address and the
password are case-sensitive.

２．Check your junk folder. The email might be sorted into the junk folder
depending on your email settings.

３．Check your email settings. The email will be sent from email addresses
whose domains are as follows:

@1101.com
@amazonses.com
@em-hoboid.1101.com

Please set your email domain settings so that you can receive emails from those domains.
*The setting method varies depending on your email software and webmail, so we kindly request that you check it yourself.

If your problem isn’t resolved, please contact us <account@1101.com>.
Providing the following information is much appreciated.
・Your registered email address (If you have multiple possible email
addresses, please let us know them all.)
・Your registered name in Hobonichi Store or Hobonichi School.