Hobonichi Store Help

Hobonichi Store Help

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Hobonichi Store shipping

Hobonichi Store product shipping is generally fulfilled by shipping companies that have entered into a consignment contract with Hobonichi Co., Ltd..

However, depending on characteristics of products (such as perishable goods) and sales methods, some products may be packaged and shipped by the manufacturer, or by Hobonichi staff.

The name of the person who placed the order is written on the “sender” section of the delivery slip.

Products are carefully wrapped to ensure safe delivery. Notifications from Hobonichi may be included in the order.

Hobonichi Co., Ltd. and the shipping companies are bound to a confidentiality agreement to protect customers’ personal information.

Hobonichi Store shipping is provided through these shipping services:
International (outside Japan): FedEx (International Priority/International Connect Plus).
Domestic (within Japan): SAGAWA EXPRESS CO., LTD.

*The delivery company for domestic orders changed from JAPAN POST to SAGAWA EXPRESS CO., LTD.
The domestic deliveries after December 26, 2022, will be offered through SAGAWA EXPRESS CO., LTD.

The FedEx shipping services vary depending on the destinations.
International Priority: Countries/Areas other than those listed below.
International Connect Plus*: Australia, Korea, Hong Kong, Malaysia, Singapore, Taiwan,
Thailand, Macau, New Zealand, the Philippines, Indonesia, Vietnam, Brunei, Cambodia, Laos, and Mongolia.
*Please note that although “deliver duty paid-only” is stated on the FedEx website, that is not the case. The customer must pay FedEx separately for any customs fees incurred upon arrival, and they won’t be included in the Grand total at the checkout.

Once in possession of the package, the shipping company bears the responsibility for delivery.

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Business hours: Mon-Fri 10 AM - 5 PM Japan time

Inquiries received outside of business hours will be addressed the following business day.