Q&A (After ordering)

• Did my order go through?
• I can’t change or cancel my order.
• I entered the wrong address.
• When should I submit my cash transfer at the convenience store/postal bank? (for shipment within Japan only)
• It’s been over 14 days since I received my items. Can I still use my payment slip? (for shipment within Japan only)
• Can I submit my payment directly through a bank transfer instead of using the payment slip? (for shipment within Japan only)
• My credit card information has changed since placing my order. Is there anything I need to do?
• The charge didn’t show up on my credit card statement.
• Can I exchange my order for a new size or color?
• When will my order arrive?
• I lost/damaged my payment slip. (for shipment within Japan only)
• My payment is still listed as pending in Hobonichi Store account. (for shipment within Japan only)
• I never got an e-mail.