Hobonichi Store Help

Hobonichi Store Help

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My payment is still listed as pending in Hobonichi Store account. (for shipment within Japan only)

After you submit your payment at a convenience store or postal bank, the payment data is sent back to Hobonichi Store through an agency. This information takes about one to two weeks to reflect in Hobonichi Store account.

If your payment status is still listed as pending after two weeks, please contact us at store@1101.com with your name and order number.

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Business hours: Mon-Fri 10 AM - 5 PM Japan time

Inquiries received outside of business hours will be addressed the following business day.