I can’t place an order.

There are several possible causes if you cannot place an order.

-There may be a problem with your computer’s system settings or internet connection.

Please check your computer’s system settings first. Please check this page for details.

If your security software is running or your browser security settings are too high, you may not be able to complete your order. If this is the case, please try temporarily turning off or lowering your security settings before placing your order.

Another option is to try clearing your browser cache or using a different browser, so please give these options a try.

If there are no problems with your system settings, you may have trouble viewing pages if your internet connection is not working properly.

-The Hobonichi Store may be experiencing heavy traffic.

If the Hobonichi Store is experiencing heavy traffic, this may prevent a proper connection to the servers and stop pages from displaying. We apologize for the inconvenience, but if you have viewed your order history and confirmed your order has not been placed, please wait a while and try again from the beginning.

If you have tried these methods but cannot log in to Hobonichi Store account, please e-mail us at store@1101.com and we will look into the matter. Please include the following details:
-Which page you accessed and how it stopped you from proceeding
-Your computer’s operating system and browser version

*Please check this page for information on your operating system and browser and copy and paste that information into the e-mail.