Hobonichi Store Help

Hobonichi Store Help

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Mailing address for exchanges of defective products and returns

Please mail your items to the following address:

Sumisho Global Logistics Co., Ltd.
Akanehamacenter No.3(Hobonichi)
3-6-2 Akanehama, Narashino-shi, Chiba-ken, 275-0024, Japan
Phone number: +81-3-5422-3802

*Customers are responsible for return shipping costs of non-defective products.

*In order to ensure the safe arrival of return packages, please use a shipping service with tracking service, such as Yamato TA-Q-BIN or JP Post Yu-Pack in Japan, or FedEX, DHL, or other companies with tracking services.

Please refrain from using regular mail or other services that do not provide delivery slips or tracking services. We cannot be held responsible for packages lost in the mail.

Contact us


Business hours: Mon-Fri 10 AM - 5 PM Japan time

Inquiries received outside of business hours will be addressed the following business day.