Hobonichi Help Center
Information
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Notice Regarding Changes to Our Guidance on Returns and Exchanges () -
[Important] Credit Card Payment System Changes and New Payment Options for Orders within Japan () -
[Important] Revisions to the Terms of Use for the "Hobonichi" Website and "Hobonichi Online Store" () -
[Important] Changes to Shipping and Payment Services ()
Categories
FAQ
- Exchange and Return Policy for Items Transported Overseas via Customer's Own Arrangements
- Partial Resumption of Orders to the Middle East and Notice of Delivery Delays
- Nekopos Shipping Service
- Changing Order Items
- Order Completion and Stock Reservation Timing
Order Confirmation & Modifications
- Changing Order Items
- Adding an item to an existing order (merging orders)
- Did my order go through?
- Changing a payment method
- Changing an order’s shipping address / I entered the wrong address.
Payment Information
- 【For domestic orders】About Convenience Store Prepayment (PAYSLE)
- 【For domestic orders】Available payment methods
- 【For domestic orders】Payment by credit card
- 【For domestic orders】About cash transfers at convenience stores/postal banks
- 【For domestic orders】Payment by cash on delivery
Shipping & Delivering
- Hobonichi Online Store shipping
- Nekopos Shipping Service
- Product shipping date
- Shipping and handling
- Specifying the delivery date
Returns, Exchanges & Cancellations
- Canceling an Order
- Exchanging defective products
- Returning non-defective products for personal reasons
- Mailing address for exchanges of defective products and returns
- Exchanging products for a new size or color