FAQ
- About the Virtual Waiting Room
- Order Completion and Stock Reservation Timing
- I never got an e-mail.
- The “add to cart” button doesn’t show up even though the item has gone on sale.
- How to place an order
- Can I place a pre-order or save an order for later?
- Nekopos Shipping Service
- Changing Order Items
- Product shipping date
- When will my order arrive?
- Where else can I buy the Hobonichi Techo outside of the online Hobonichi Store?
- Exchange and Return Policy for Items Transported Overseas via Customer's Own Arrangements
- Shopping Guide
- Partial Resumption of Orders to the Middle East and Notice of Delivery Delays
- 【For domestic orders】Shipping Fee for Orders Placed by 11AM (JST) August 1, 2025
- Maximum quantity of an item
- I cannot log in.