You may not receive an e-mail from the Hobonichi Store in the following situations:

• Your e-mail address was entered incorrectly. (The e-mail address you entered will be displayed on the receipt screen after completing your order.)
• Your e-mail provider does not accept automated e-mails.
• You have added our domain address to your blocked senders list.
• Your e-mail inbox is full.
• Your cell phone has a character limit to incoming e-mails.

E-mails may experience a delay in arrival or fail to arrive due to issues with your e-mail provider.

Please check Hobonichi Store account for your order and account information.  If your order is displayed in your order history, it has been successfully completed.