You may not receive an e-mail from the Hobonichi Online Store in the following situations:

• Your e-mail settings (such as domain restrictions) may be blocking our messages.
  Even if you have not set this up yourself, your e-mail provider or carrier may automatically filter incoming messages for security reasons.
  Please check your settings and allow e-mails from the following:
  
  -Domain: @1101.com
  -E-mail address: store@1101.com
  *For instructions on how to adjust your e-mail settings, please refer to your e-mail provider or carrier’s support page.
   
• E-mails are being automatically filtered by your provider or e-mail software.  
  Our e-mails may have been sorted into unintended folders such as "Spam," "Junk," or "Promotions." Please check these folders as well.
• Your e-mail address was entered incorrectly.
  If the e-mail address entered in the inquiry form is incorrect, we will not be able to send you a reply. Please make sure your e-mail address is entered correctly before submitting the form.
• Your e-mail inbox is full.
• Your cell phone has a character limit for incoming e-mails.

E-mails may experience a delay in arrival or fail to arrive due to issues with your e-mail provider.

To check your order status and registered information, please  log in to your account.  If your order appears in your order history, it has been successfully completed even if you did not receive a confirmation e-mail.