In the Hobonichi Techo App, by linking with your device's health care information, you can record the sleep duration for the day on the timeline. 
*Links with the "Health" app on iPhone and "Health Connect" on Android.

If "Sleep" content is not displayed on the timeline, please check the following points in order.

*If the issue is that the sleep duration is not displayed in "Today’s Healthcare" shown on the map, please refer to this help page.

Health (Sleep) is not linked

Please check your settings using the following steps. 
*If you reinstall the app, settings will be reset and the link will be disconnected.

For iPhone

1. Tap "Menu" at the bottom right of the app.
2. Tap "Settings & Payment Information."
3. Tap "Data Acquisition."
4. Tap the "Health" section. 
   *On iPhone, the status of "Connected" or "Not Connected" for Health is not displayed.

• If the Health "Data Access" screen appears: 
  Health data is in a "Not Connected" state. Please select "Turn On All" or ensure "Sleep" is allowed.
  *To display "Sleep," you need to turn it on
  *When linking for the first time, health care information for the current day and the past (up to 50 days prior to the start date) will be synced.
• If the Health app opens: 
  (1) Tap "Sharing" at the bottom of the screen -> "Apps" -> "Hobonichi Techo" app. 
  (2) Check if access for "Sleep" is set to "Allowed."
  　  If settings are insufficient, please change them to "Allowed." 
  *To display "Sleep," you need to turn it on.
  *If you change the settings, health care information will be synced from that point onward. Past records will not be changed.

For Android

1. Tap "Menu" at the bottom right of the app.
2. Tap "Settings & Payment Information."
3. Tap "Data Acquisition."
4. Check whether the "Health" section displays "Not Connected" or "Connected." 
   *If the installation screen for the "Health Connect" app opens, please see here.
   • If "Not Connected": 
     Tapping "Not Connected" will open the Health Connect permission settings screen. Please allow "Sleep" and change the settings. 
     *To display "Sleep," you must allow it
     *When linking for the first time, health care information for the current day and the past (up to 50 days prior to the start date) will be synced.
   • If "Connected": 
     There is no problem with these settings, so please check the next section.

Data is not recorded in the device's health care

If the app is not recording data even though the "Sleep" link above is turned on, the "Sleep" data may not exist in your device's health care information.
Please check if the relevant data exists in the "Health" app for iPhone or "Health Connect" for Android.

For iPhone

1. Open the "Health" app on your home screen.
2. Tap "Show All Health Data."
3. Tap the "Sleep" item and check if data exists for the relevant date. 
   If there are no records, they will not be displayed in the Hobonichi Techo App either.

For Android

*For Android, the display varies depending on the device, so the following is an example.

1. Open the device's "Settings."
2. Tap "Security & privacy" or "Privacy."
3. Tap "Health Connect."
4. Tap "Data and access." 
   *The menu name varies depending on your device, such as "Data management."
5. On the screen that appears, check if the "Sleep" item exists. If the "Sleep" item exists, tap it and check if data exists for the relevant date.
   If there are no records, they will not be displayed in the Hobonichi Techo App either.

*Health Connect is a platform that aggregates health care data from various apps. To record health care data such as sleep in Health Connect, you need to link Health Connect with apps or devices that collect health care data, such as Google Fit or Fitbit.

Not displayed due to synchronization timing with device health care

The timing for the Hobonichi Techo App to synchronize with your device's healthcare data is as described in the following help page.
Regarding sleep contents that are not being displayed, please check if the issue is related to the synchronization timing mentioned here.

• About Healthcare and Sleep Sync Timing

If none of the above apply

If none of the above causes apply, please try the following. 
*Past data that failed to be acquired due to synchronization timing will not be re-synced even if the following operations are performed.

Update the app to the latest version 

Please update the app to the latest version from the app store and check if synchronization occurs thereafter.

• App Store is here 
• Google Play is here

Restart the app 

Please completely close the app once, then restart it and check if syncing occurs.

Re-login to the app 

Please re-login to the app with the following steps and check if syncing occurs.

1. Open [Menu] -> [Settings & Payment Information] at the bottom right of the app screen.
2. Tap the [Log Out] button at the bottom of the screen to log out.
3. Completely close the app once, then restart it.
4. After restarting, please [Log In] with the same account.

If the issue is not resolved even after trying all the above, please contact us with the following information.

• Specific details of your situation as much as possible (e.g., "Sleep data from Month X Day Y onwards is not displayed at all")
• Model name of your device and OS version