【For international orders】Returning non-defective products for personal reasons
We accept returns if the product is unused and sent back to us with a postmark within 14 days of delivery. Please write down the following information and send it to us with the unwanted product:
-Reason for return
(For orders with an Japanese address, you can use the Return Form located on the back of the invoice included in your order)
Items should be sent to the following address:
Sumisho Global Logistics Co., Ltd.
3-6-2 Akanehama, Narashino-shi, Chiba-ken, 275-0024, Japan
Phone number: +81-3-5422-3802
*We do not provide return shipping costs.
*In order to ensure the safe arrival of return packages, please use a shipping service with tracking service, such as Yamato TA-Q-BIN or JP Post Yu-Pack in Japan, or FedEX, DHL, or other companies with tracking services.
Please refrain from using regular mail or other services that do not provide delivery slips or tracking services. We cannot be held responsible for packages lost in the mail.
Once we confirm the return of items at our distribution center, the refunds will be issued accordingly.
*We cannot offer a refund or exchange in the following situations:
-The item is sent back with a postmark over 14 days after delivery
-Items that have been worn, used, or washed
-Items with marks or damage caused by the customer
*Items cannot be exchanged for a different kind of item.
*Some products cannot be returned. Please first check with the product page for more information.
Please note that customers will be responsible for any fees incurred during the refund if the item is returned for personal reasons.
Please note that customers will be responsible for any fees incurred during the refund if the item unless the product arrived damaged or defective.