Inquiries During the Golden Week Holiday
Please note that our customer service will be closed for the Golden Week holiday on Wednesday, April 29, and from Saturday, May 2 through Wednesday, May 6. We will respond to all inquiries received during this time after we return. We apologize for the inconvenience and ask for your understanding.

Shipping During the Golden Week Holiday
Please note that shipping operations will be suspended on Wednesday, April 29, and from Sunday, May 3 through Wednesday, May 6.
*Shipping will be available on Saturday, May 2 for domestic orders only.

Order Placement 
Order for products now on sale will still be accepted during the Golden Week holiday period. Please note that orders placed during the holiday period will be shipped after operations resume, as outlined above. We appreciate your understanding.

About Delivery Status
To check the delivery status of your shipped items, please refer to the tracking pages of the following couriers:

Domestic Orders(Courier Service): Sagawa Express
Domestic Orders(Hikyaku Yu-Packet):Japan Post
International Orders: FedEx 
 

Other Inquiries About the Hobonichi Online Store
For questions about returns, exchanges, or other inquiries regarding your order, please refer to our Shopping Help page.