If an error screen appears when you Sign Up or log in to the Hobonichi Techo App with your "Hobonichi ID", please go back to the previous screen and try the same steps again.
Also, if the error screen is displayed on a PC, trying again from a smartphone using a mobile network may resolve the issue.
If the error screen continues to appear, please Contact Us so we can investigate. When contacting us, please include the following information as much as possible. Also, if possible, please attach a screenshot of the error screen.
Registered email address
Device model name (*)
OS version (*)
Date and time the error screen appeared
On which screen and what action caused the error?
Whether web security software or antivirus software is installed
(If installed) What software you are using and what are its settings?
*How to check your device model name and OS version (iPhone)
Open "Settings" from the iPhone home screen.
Tap "General".
Tap "About".
The information listed in the "Model Name" and "iOS Version" fields is your device information.
*How to check your device model name and OS version (Example for Android)
Open "Settings" from the menu icon.
Tap "About phone" (or "About tablet").
The information listed in the "Model" and "Android version" fields is your device information.
Impact of antivirus software
One possible cause for the error screen consistently appearing is the influence of antivirus software or ad-blocking features.
If you are using antivirus software, please try updating it to the latest version or contact the software provider.
Regarding antivirus software companies about which we received many inquiries, it has been confirmed that the issue was due to the software's functions, and they have made corrections to prevent this influence.
"Hobonichi ID" is secure, so please rest assured in using it.