If your current plan is displayed as Free Plan on the Menu or Settings & Payment Information page despite having registered for the Premium Plan, and you cannot use the Premium Plan features, please first try restarting the app.
If it still does not change to the Premium Plan after restarting, please check if any of the following apply to you.
In-app purchase procedure not completed
First, please check your purchase status on the App Store (iPhone) or Google Play (Android). Confirm whether the Hobonichi Techo app is included in your list of active subscriptions (please refer to this help page for detailed steps).
If the Hobonichi Techo app is not listed, the purchase procedure was not completed for some reason. Please try applying for the Premium Plan again.
Click here for how to apply for the Premium Plan
Purchase information from App Store/Google Play not synced with the app
If the Hobonichi Techo App is shown as being under an active subscription on the App Store/Google Play, the synchronization of billing information with the app may have failed for some reason.
Please try syncing by performing a Restore purchase using the following steps.
*For example, if you cancel the Premium Plan and then resume it through the App Store/Google Play instead of the app, the billing information will not be synced with the app.
Open Menu at the bottom right of the app screen.
Tap Settings & Payment Information.
Tap the Premium Plan banner.
The Premium Plan information screen will open. Tap the Select a plan and subscribe button at the bottom.
Tap the text Restore purchase at the very bottom of the billing plan selection screen to sync your purchase information.
*You will not be double-charged from the same App Store / Google Play account.
Automatic cancellation due to payment error
If the fee could not be deducted for some reason, such as an expired credit card, the subscription will not be renewed and will be automatically canceled.
Please check your purchase status by referring to this help page. If a payment error was the cause, please set up your payment information again and then reapply for the Premium Plan.
Logged in with a different account
It is possible that you have an account (Hobonichi ID) other than the one used to apply for the Premium Plan and are logged in with that one. Please check your registered email address using the method below and confirm if it matches the email address of the Hobonichi ID you are currently logged into.
1.Please check the Hobonichi ID registered for the Premium Plan
When you registered for the Premium Plan, an email with the following subject and sender was sent to you. Please check the inboxes of any possible email addresses for the following message.
- Sender: techoapp@1101.com
- Subject: [Hobonichi Techo App] Your Premium Plan Has Started
*If you cannot find an email with the above subject, you may have registered with a different email address. Please search for past emails in the inboxes of other email addresses.
*If you registered using Apple account linkage with the "Hide My Email" setting, the email address will be encrypted, looking like "XXXXX@privaterelay.appleid.com".
2. Check the login method of your original account (Hobonichi ID)
When you registered for your "Hobonichi ID", an email with the following subject and sender was sent to you. Please search the inbox of the email address confirmed in step 1 for this email.
- Sender: account@1101.com
- Subject: [Hobonichi] Your account is created.
If you find the email, please check the email content as it states your login method.
Email address and password
Continue with Google (Social account)
Continue with Apple (Social account)
3.Log in again with your original account (Hobonichi ID)
Please follow the steps below to log out once, and then log in again with your original account (Hobonichi ID).
Tap "Menu" at the bottom right of the app screen.
Tap "Settings & Payment Information".
Tap the "Log Out" button at the bottom of the screen to log out.
When the "Log In" screen opens after logging out, please log in again using the method confirmed above for your original account.
*Please be careful not to use the wrong login method.
*If you registered with an email address and password and have forgotten your password, please reset it via "Forgot Password?" on the login screen (click here for detailed steps).
If the issue is not resolved
If none of the above apply, please contact us using the Contact Us button at the bottom of this page.
*If you have received an email from the Hobonichi Techo App (techoapp@1101.com) regarding the completion of your Premium Plan registration or billing, it will be easier for us to investigate if you include the body of that email and the recipient's email address.