The Premium Plan of the Hobonichi Techo App is paid via in-app purchase through the App Store (iPhone) or Google Play (Android). If you are unable to subscribe to the Premium Plan, please check the following.
When using the app on iPhone
Ⅰ. Are you signed in to the App Store?
Launch the App Store app.
Tap the user icon at the top right of the screen.
Check if your account information (name and email address) for the app store is displayed at the very top.
If it is not displayed, you are not signed in to the App Store. Please sign in and try applying for the Premium Plan again.
Ⅱ. Is there a problem with your App Store payment information?
Launch the App Store app.
Tap the user icon at the top right of the screen.
Tap the account information (name and email address) at the very top.
The account settings will open; tap "Manage Payments".
Check if the payment method is set up correctly.
Check if a payment method has not been set, or if there is an expired credit card or insufficient balance. If there is a problem, try adding a different payment method, deleting the old one, and then trying the purchase again.
*Refer to this Apple support page for detailed change procedures.
*Refer to this Apple support page if you are unable to make a purchase even after updating.
Ⅲ. Are in-app purchases restricted?
Launch the Settings app from the home screen.
Scroll through the list and open Screen Time.
Open Content & Privacy Restrictions.
Check if Content & Privacy Restrictions is turned ON.
If it is ON, turn it OFF and try applying for the Premium Plan again.
Ⅳ. Has the Hobonichi Techo App already been purchased?
Launch the App Store app.
Tap the user icon at the top right of the screen.
Tap "Subscriptions".
Check if the Hobonichi Techo app is in the list of active apps.
If "Hobonichi Techo App" is displayed as an active app, you have already registered for the Premium Plan.
-If you have multiple accounts (Hobonichi IDs), you may have registered for the Premium Plan with a different account. Please try logging into the app with a different account.
If the issue is not resolved
If the issue is not resolved after following these steps, please contact us by clicking the Contact Us button at the bottom of this page, including the following information:
- Registered email address
- Device model name and OS version (*)
- Operations performed, messages displayed, etc.
*How to find your device model name and OS version
1. Open Settings from the iPhone home screen.
2. Tap General.
3. Tap About.
4. The information listed in the Model Name and iOS Version (or System Version) fields is your device information.
When using the app on Android
Display on Android varies by device; the following steps are an example.
Ⅰ. Are you signed in to Google Play?
Open Google Play.
Tap the circular icon at the top right.
Check if your account information (name and email address) for the app store is displayed at the very top.
If it is not displayed, you are not signed in. Please sign in and try applying for the Premium Plan again.
Ⅱ. Is there a problem with your Google Play payment information?
Open Google Play.
Tap the circular icon at the top right.
Tap Payments & subscriptions.
Tap Payment methods.
Check if the payment method is set up correctly.
Check if a payment method has not been set, or if there is an expired credit card or insufficient balance.
If there is a problem, change the settings referring to this Google support page, and then try applying for the Premium Plan again.
Ⅲ. Has the Hobonichi Techo App already been purchased?
Open Google Play.
Tap the circular icon at the top right.
Tap Payments & subscriptions.
Tap Subscriptions.
-
Check if the Hobonichi Techo app is in the list of active apps.
If the Hobonichi Techo app is displayed as an active app, you have already registered for the Premium Plan.-If you have multiple accounts (Hobonichi IDs), you may have registered for the Premium Plan with a different account. Please try logging into the app with a different account.
If the issue is not resolved
If the issue is not resolved after following these steps, please contact us by clicking the Contact Us button at the bottom of this page, including the following information:
- Registered email address
- Device model name and OS version (*)
- Operations performed, messages displayed, etc.
*How to find your device model name and OS version
1. Open Settings from the menu icon.
2. Tap "About phone (or About tablet)".
3. The information listed in the "Model number" and "Android version" fields is your device information.