As the "Pay Later via Cash Transfer" method was discontinued on July 31, 2026, you can no longer request a replacement payment slip from your account page.

If you lose your payment slip, please contact us using the "Contact Us" button at the bottom of this page. Once we receive your inquiry, we will guide you on how to make the payment.

*You can still use a payment slip with an expired payment date.

*We cannot reissue a payment slip if your order has not yet been shipped, if you selected Credit Card or Cash on Delivery as your payment method, or if your payment has already been completed.

After you submit your payment at a convenience store or postal bank, the payment data is sent back to Hobonichi Online Store through an agency.  This information takes about one to two weeks to reflect in Hobonichi Online Store account.

If your payment status is still listed as pending after two weeks, please contact us with your name and order number.