Hobonichi Help Center
Information
Categories
FAQ
- About the Virtual Waiting Room
- Order Completion and Stock Reservation Timing
- Product shipping date
- The “add to cart” button doesn’t show up even though the item has gone on sale.
- Updates on Sales to the United States
Order Confirmation & Modifications
- Modifying an existing order
- Adding an item to an existing order (merging orders)
- Did my order go through?
- Changing a payment method
- Changing an order’s shipping address / I entered the wrong address.
Payment Information
- 【For domestic orders】Available payment methods
- 【For domestic orders】Payment by credit card
- 【For domestic orders】About cash transfers at convenience stores/postal banks
- 【For domestic orders】Payment by cash on delivery
- About Amazon Pay
Shipping & Delivering
- Hobonichi Store shipping
- Product shipping date
- Shipping and handling
- Specifying the delivery date
- Ordering products with different shipping periods
Returns, Exchanges & Cancellations
- I can’t change or cancel my order.
- Exchanging defective products
- Returning non-defective products for personal reasons
- Mailing address for exchanges of defective products and returns
- Exchanging products for a new size or color