Did my order go through?
Please log in to Hobonichi Store account and view your order history. If your latest order is not listed in your order history, it has not been completed. Please place your order again.
Menu
- About the Hobonichi Store and account
- About the Hobonichi Techo
- 【International Order】General Information
- 【International Order】Modifying/cancelling
- 【International Order】Payment information
- 【International Order】Shipping/delivery information
- 【International Order】Returns and exchanges
- 【Domestic order in Japan】General Information
- 【Domestic Order in Japan】Modifying/cancelling
- 【Domestic Order in Japan】Payment information
- 【Domestic Order in Japan】Shipping/delivery information
- 【Domestic Order in Japan】Returns and exchanges
- 【Domestic Order in Japan】Shipping options
- Q&A (When ordering)
- Q&A (After ordering)
- Did my order go through?
- I can’t change or cancel my order.
- I entered the wrong address.
- When should I submit my cash transfer at the convenience store/postal bank? (for shipment within Japan only)
- It’s been over 14 days since I received my items. Can I still use my payment slip? (for shipment within Japan only)
- Can I submit my payment directly through a bank transfer instead of using the payment slip? (for shipment within Japan only)
- My credit card information has changed since placing my order. Is there anything I need to do?
- The charge didn’t show up on my credit card statement.
- Can I exchange my order for a new size or color?
- When will my order arrive?
- I lost/damaged my payment slip. (for shipment within Japan only)
- My payment is still listed as pending in Hobonichi Store account. (for shipment within Japan only)
- I never got an e-mail.
- Q&A (Troubleshooting)